SHIPPING & RETURNS

Shipping information

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Our shipping rates are as follows:

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Standard Shipping  (delivered within 3 - 5 business days) - £4.95

Express Shipping (delivered within 1 - 2 business days) - £7.50

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Free Delivery for Local Postcodes (TW1, TW2, TW9, TW10 & TW11) - FREE

 

Free UK Standard Shipping for orders over £70.00 - FREE

 

Continental Europe Deliveries - £14.00

 

Rest of the World - £25.00

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All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: hello@avenuerichmond.com

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Refunds & Returns

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Your satisfaction is our first priority at Avenue Richmond. Please inform us here within 7 days of receiving your order if your delivery is either not what you ordered, damaged or you believe it to be faulty. We will replace or refund (at our discretion) any candle that you’re not entirely satisfied with. We may ask you to provide additional documentation, such as photos, for any products reported as damaged when received. Unfortunately we will not offer a refund for change of mind.

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Returns are at the cost of the purchaser but Avenue Richmond will reimburse this cost on return if the candle is deemed to be faulty or not in the condition advertised.